3.8
(125)
3.8
(125)
Telecommunications service provider
Phone
(515) 706-8112
Hours
SuSunday: Closed
MoMonday: 9:00 AM–5:00 PM
TuTuesday: 9:00 AM–5:00 PM
WeWednesday: 9:00 AM–5:00 PM
ThThursday: 9:00 AM–5:00 PM
FrFriday: 9:00 AM–5:00 AM
SaSaturday: Closed
1231 Keosauqua Way Suite 104, Des Moines, IA 50309, USA
Wednesday: 9AM–5PM
SuMoTuWeThFrSaShow times
SuSunday: Closed
MoMonday: 9:00 AM–5:00 PM
TuTuesday: 9:00 AM–5:00 PM
WeWednesday: 9:00 AM–5:00 PM
ThThursday: 9:00 AM–5:00 PM
FrFriday: 9:00 AM–5:00 AM
SaSaturday: Closed
Hide times
(515) 706-8112
About
Metronet Des Moines offers reliable service with a decent connection. However, customers have reported the inconvenience of having to call for reconfiguration every time there is a power outage. Despite this, the technicians are praised for their professionalism and efficiency in upgrading services. Customers appreciate the transparency in scheduling and the respectful conduct of the technicians during home visits.
Why you should go
- Experience lightning-fast service upgrades
- Friendly and helpful technicians who walk you through setup
- Fast and easy installation process
1
2
3
Highlighted reviews
Slide 1 of 3
From my initial contact with a Metronet rep,to the install tech has been outstanding. And the 100% fiber connection is great! I was a little worried after having the same old provider for years to make the switch to Metronet. It has been worth it so far. I’d recommend giving them the opportunity to be your provider.
Comparable to other services but they nickel and dime you to death with add-ons. It is a tactic used by many companies to suck you in and then they try to keep you. Their latest is to tack on 3% to your bill if you pay by credit card (illegal in most other countries) and of course their $12 per month "Tech Assure" charge.People would be a lot happier if you just stated the price we were all going to pay up front and let us decide, instead of hiding charges masked as other things which the customer has no options other than to pay. It isn't a good look and shows poor integrity.
Getting everything set up was fine. Installer cut through irrigation line when burying cable. Opened a ticket on May 19 and it still isn’t resolved. Spent over 50 minutes trying to get through this morning and couldn’t. Terrible first experience with an issue.
From my initial contact with a Metronet rep,to the install tech has been outstanding. And the 100% fiber connection is great! I was a little worried after having the same old provider for years to make the switch to Metronet. It has been worth it so far. I’d recommend giving them the opportunity to be your provider.
Comparable to other services but they nickel and dime you to death with add-ons. It is a tactic used by many companies to suck you in and then they try to keep you. Their latest is to tack on 3% to your bill if you pay by credit card (illegal in most other countries) and of course their $12 per month "Tech Assure" charge.People would be a lot happier if you just stated the price we were all going to pay up front and let us decide, instead of hiding charges masked as other things which the customer has no options other than to pay. It isn't a good look and shows poor integrity.
Getting everything set up was fine. Installer cut through irrigation line when burying cable. Opened a ticket on May 19 and it still isn’t resolved. Spent over 50 minutes trying to get through this morning and couldn’t. Terrible first experience with an issue.
Know before you go
- Ensure the fiber wires are properly buried to avoid damage by external factors like mowing equipment
- Monitor your bills closely for any unexpected charges or price increases beyond what was initially agreed upon
- If facing technical issues or delays in service appointments, consider reaching out on social media platforms like Twitter for quicker responses
Reviews
Metronet Des Moines has received mixed reviews from customers. While some praise the technicians for being knowledgeable, efficient, and respectful during installations or upgrades, others have faced issues with installation quality, billing discrepancies, unreliable service appointments, and poor customer service. Complaints range from incorrect fiber wire placements causing damage to property and delays in burying lines to inconsistent internet speeds below advertised rates. Despite some positive experiences with fast installations and friendly technicians, there are concerns about Metronet's overall reliability and customer support.
Review score
3.8
out of 5
5 stars
55
4 stars
5
3 stars
6
2 stars
7
1 star
21
From my initial contact with a Metronet rep,to the install tech has been outstanding. And the 100% fiber connection is great! I was a little worried after having the same old provider for years to make the switch to Metronet. It has been worth it so far. I’d recommend giving them the opportunity to be your provider.
Comparable to other services but they nickel and dime you to death with add-ons. It is a tactic used by many companies to suck you in and then they try to keep you. Their latest is to tack on 3% to your bill if you pay by credit card (illegal in most other countries) and of course their $12 per month "Tech Assure" charge.People would be a lot happier if you just stated the price we were all going to pay up front and let us decide, instead of hiding charges masked as other things which the customer has no options other than to pay. It isn't a good look and shows poor integrity.
Getting everything set up was fine. Installer cut through irrigation line when burying cable. Opened a ticket on May 19 and it still isn’t resolved. Spent over 50 minutes trying to get through this morning and couldn’t. Terrible first experience with an issue.
We’ve had Metronet for about a year now and while we have had good service and pretty decent connection, my biggest complaint is the fact that we have to call to have them reconfigure the connection every time our power goes out for any reason.I’ve had a lot of internet providers and I’ve never had to call them to reset things on their end for something like this. Usually it’s just a matter of unplugging the router to reset. I was told it was just how the program is set up and it’s not something that can be fixed. It would be great if this is something that could be looked at as I’ve had to sit on the phone for almost an hour every time.
Sharing just to help those trying to decide if they should get Metronet installed or not. The installation was not good, they ran the fiber wire from the wrong box and over a walking path that wasn't barried for 5 months. They brought it into the house in the wrong spot that damaged siding. The line was cut 3 times during the winter since the line was over a walking path that the city plows. When I called to cancel they said the only way I can cancel is to physically return the equipment. I finally returned it and was billed after I returned it and they couldn't refund or stop payment on it.
All Google Maps reviews
Best-of categories in Des Moines
See all
Browse categories
Popular
Food
Drink
Attractions
Popular
Restaurants
Attractions
Cafes
Bars
Food
Cheap eats
Breakfast and brunch
Bakeries
Romantic places
Family restaurants
Fast food
Gelato
Ice cream
Italian restaurants
Pancakes
Pastries
Tacos
Places to eat
American restaurants
Pho
Asian food
Soup
Bread
Seafood restaurants
Food to try
Sweets
Casual restaurants
Vegan restaurants
Pizzas
Cakes
Vegetarian restaurants
Chinese restaurants
Cookies
Desserts
Drink
Breweries and beer
Nightlife
Rooftop bars
Attractions
Photo spots
Museums
Shopping
Kid-friendly attractions
Neighborhoods
Nature
Hiking
Zoos
Architectural buildings
Art museums
Buildings
Churches
Free attractions
Free museums
Hotels
Malls
National parks
Fun things to do
Parks and gardens
Photography museums
Massage
Street markets
Wedding venues
Sunset
Places to propose
Art galleries
Arts and culture
Restaurants
Attractions
Cafes
Photo spots
Cheap eats
Breakfast and brunch
Bakeries
Breweries and beer
Romantic places
Top searches in Des Moines
Slide 1 of 12
Wings
Happy hours
Date night restaurants
Nachos
Bloody mary
Appetizers
Onion rings
Drinks
Eggs benedict
Kept secret restaurants
Oysters
Ethnic restaurants
Popular road trips from Des Moines
Slide 1 of 30
Des Moines toNew York City
Des Moines toChicago
Des Moines toOrlando
Des Moines toLas Vegas
Des Moines toWashington DC
Des Moines toToronto
Des Moines toNew Orleans
Des Moines toSan Francisco
Des Moines toSaint Louis
Des Moines toKansas City
Des Moines toBranson
Des Moines toNashville
Des Moines toLos Angeles
Des Moines toOmaha
Des Moines toNiagara Falls
Des Moines toBoston
Des Moines toMemphis
Des Moines toSan Antonio
Des Moines toSan Diego
Des Moines toMontreal
Des Moines toMinneapolis
Des Moines toAtlanta
Des Moines toGatlinburg
Des Moines toPhiladelphia
Des Moines toDenver
Des Moines toSeattle
Des Moines toLouisville
Des Moines toDallas
Des Moines toMilwaukee
Des Moines toCleveland
What's the weather like in Des Moines?
It depends on when you visit! We've compiled data from NASA on what the weather is like in Des Moines for each month of the year: see the links below for more information.
- Weather in Des Moines in January
- Weather in Des Moines in February
- Weather in Des Moines in March
- Weather in Des Moines in April
- Weather in Des Moines in May
- Weather in Des Moines in June
- Weather in Des Moines in July
- Weather in Des Moines in August
- Weather in Des Moines in September
- Weather in Des Moines in October
- Weather in Des Moines in November
- Weather in Des Moines in December
All road trips from Des Moines
- Des Moines to New York City drive
- Des Moines to Chicago drive
- Des Moines to Orlando drive
- Des Moines to Las Vegas drive
- Des Moines to Washington DC drive
- Des Moines to Toronto drive
- Des Moines to New Orleans drive
- Des Moines to San Francisco drive
- Des Moines to Saint Louis drive
- Des Moines to Kansas City drive
- Des Moines to Branson drive
- Des Moines to Nashville drive
- Des Moines to Los Angeles drive
- Des Moines to Omaha drive
- Des Moines to Niagara Falls drive
- Des Moines to Boston drive
- Des Moines to Memphis drive
- Des Moines to San Antonio drive
- Des Moines to San Diego drive
- Des Moines to Montreal drive
- Des Moines to Minneapolis drive
- Des Moines to Atlanta drive
- Des Moines to Gatlinburg drive
- Des Moines to Philadelphia drive
- Des Moines to Denver drive
- Des Moines to Seattle drive
- Des Moines to Louisville drive
- Des Moines to Dallas drive
- Des Moines to Milwaukee drive
- Des Moines to Cleveland drive
Explore nearby places
- Des Moines
- Windsor Heights
- Pleasant Hill
- Urbandale
- West Des Moines
- Johnston
- Clive
- Altoona
- Carlisle
- Ankeny
- Cumming
- Bondurant
- Grimes
- Polk City
- Prole
- Waukee
- Mitchellville
- Elkhart
- Granger
- Indianola
- Ackworth
- Van Meter
- Dallas Center
- Prairie City
- Colfax
- Slater
- Adel
- Huxley
- Mingo
- Cambridge
- Madrid
All related maps of Des Moines
- Map of Des Moines
- Map of Windsor Heights
- Map of Pleasant Hill
- Map of Urbandale
- Map of West Des Moines
- Map of Johnston
- Map of Clive
- Map of Altoona
- Map of Carlisle
- Map of Ankeny
- Map of Cumming
- Map of Bondurant
- Map of Grimes
- Map of Polk City
- Map of Prole
- Map of Waukee
- Map of Mitchellville
- Map of Elkhart
- Map of Granger
- Map of Indianola
- Map of Ackworth
- Map of Van Meter
- Map of Dallas Center
- Map of Prairie City
- Map of Colfax
- Map of Slater
- Map of Adel
- Map of Huxley
- Map of Mingo
- Map of Cambridge
- Map of Madrid
Des Moines throughout the year
- Des Moines in January
- Des Moines in February
- Des Moines in March
- Des Moines in April
- Des Moines in May
- Des Moines in June
- Des Moines in July
- Des Moines in August
- Des Moines in September
- Des Moines in October
- Des Moines in November
- Des Moines in December
Looking for day-by-day itineraries in Des Moines?
Get inspired for your trip to Des Moines with our curated itineraries that are jam-packed with popular attractions everyday! Check them out here:
- 1-Day Des Moines Itinerary
- 2-Day Des Moines Itinerary
- 3-Day Des Moines Itinerary
- 4-Day Des Moines Itinerary
- 5-Day Des Moines Itinerary
