Amazon hiring Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in San José, San Jose, Costa Rica | LinkedIn (2024)

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Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) Security verification Security verification Save job Welcome back Seniority level Employment type Job function Industries Similar jobs Representative I Accounts Payable Accounts Receivable Processor - COSTA RICA Accounts Payable and Accounts Receivable Specialist Accounts Payable Specialist Analyst, AP Operating Expenses Bank Reconciliation Team Lead - Costa Rica AP Query Resolution Analyst Accounting analyst AP Query Resolution Analyst Transfer Pricing Analyst Sr Analyst, FPO Sr Analyst, FPO Accounts Receivable Financial Analyst, AWS AR LATAM-BR Fraud Analyst Payment Fraud Data Analyst Analyst - Finance, Accounting & Tax Finance Reporting Expert Analyst Finance Reporting Intermediate Analyst (C11) hybrid Credit Analyst - Remote, Costa Rica KYC Operations Analyst 1 Financial Systems Analyst Financial Operations Junior Analyst Officer (Operational Risk Analyst I ) Analista de control gestión Financial Reporting Analyst - Costa Rica Senior Analyst, Finance (Hybrid) People also viewed Finance Acctg Intmd. Analyst - C11 - HEREDIA Financial Reporting Analyst - Heredia, Costa Rica KYC Operations Analyst I IT Financial Analyst Junior Credit Analyst Financial Compliance Authorization Analyst KYC Operations Analyst Analyst, Finance Commercial Finance Analyst Jefatura de Contabilidad Explore collaborative articles References

Amazon hiring Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in San José, San Jose, Costa Rica | LinkedIn (1)

Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R)

Amazon San José, San Jose, Costa Rica

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Amazon San José, San Jose, Costa Rica

1 week ago

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DescriptionThis is a non-remote, full-time, seasonal (11months), hourly position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Vendor Chargeback Dispute Management (VCDM) team in Costa Rica is looking for back-office, full-time, seasonal, hourly Support Operations Specialist.

Our organization belongs to the Defect Prevention and Reconciliation (DP&R) team under NASCO (North America Supply Chain Operations). In addition, we also support programs across different regions such as Europe and México.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

Current team responsibilities are to analyze and investigate vendor charge-back disputes and ensure that these have been applied correctly; a custom investigation process is performed for each vendor using their provided evidence against each claim.

Charge-back audits are also part of the team additional roles where we ensure that each charge-back is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

Key job responsibilities

Responsibilities Include But Are Not Limited To

  • To occasionally meet with our Amazon vendors, stakeholders and customers via virtual meetings and/or calls.
  • Execute the end to end processes and tools related to the daily investigation tasks.
  • Analysis and investigation of vendor chargeback disputes.
  • Ensure that these have been responded and processed correctly.
  • Seek to improve our internal processes to reduce and optimize the flow of chargebacks.
  • Participate in the process of education for our vendors.
  • Identify issues and proactively seek for solutions.
  • Actively look for areas of opportunity for improvement of SOPs (Standard Operation Procedures) and internal documentation.

Prior applying, please consider the following information about the role:

  • This is not a virtual position. If selected for this role, you will be required to work from our SJO15 building, located in the America Free Zone (AFZ), Cariari, Heredia, in a hybrid-model, attending two days to the office and three days from home.

Basic Qualifications

  • 1+ years of customer service experience
  • Speak, write, and read fluently in English
  • High School diploma

Preferred Qualifications

  • Experience with Microsoft Office products and applications
  • University Bachelors degree concluded.

Company - Amazon Support Services Costa Rica SRL

Job ID: A2642668

  • Seniority level

    Not Applicable

  • Employment type

    Full-time

  • Job function

    Supply Chain and Manufacturing

  • Industries

    Software Development

Amazon hiring Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in San José, San Jose, Costa Rica | LinkedIn (8) Amazon hiring Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in San José, San Jose, Costa Rica | LinkedIn (9) Amazon hiring Support Operations Specialist (S), Defect Prevention & Reconciliation (DP&R) in San José, San Jose, Costa Rica | LinkedIn (10)

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